Privacy Policy

UrbanKisaan Farms Private Limited’s website and mobile application (collectively referred to as the “Platform”) is an online service owned, operated and managed by UrbanKisaan Farms Private Limited (“We” or “Our” or “Us” or “Company”). By using/accessing Our Platform, the users (“You” or “Your” or “Yourself” or “User”) are deemed to have accepted the terms and conditions listed below or as may be revised from time to time (“Privacy Policy”). This Privacy Policy governs the usage of the Platform by the User. This Privacy Policy is for an indefinite period and the User understands and agrees that the User is bound by such terms till the time User access this Platform. Company reserves the right to change the terms and conditions of this Privacy Policy from time to time without any obligation to notify You of such change and it is Your responsibility to check this Privacy Policy periodically for any changes. You will be subject to, and will be deemed to have been made aware of and to have accepted, the changes in any revised Privacy Policy terms by Your continued use of the Platform after the date of such revised Privacy Policy is posted.

By using/accessing Our Platform, You hereby give Your consent that Company will collect, use, and share your information in the ways described in this Privacy Policy.

IF YOU DO NOT AGREE WITH ALL/ANY OF THESE TERMS OF PRIVACY POLICY, THEN YOU ARE EXPRESSLY PROHIBITED FROM USING THE PLATFORM AND YOU MUST DISCONTINUE THEIR USE IMMEDIATELY.

Overview:

Our Primary motive behind publishing this Privacy Policy is to ensure the User that We are compliant to the data protection requirements as per European Union General Data Protection Regulation (“EUGDPR”), Malaysian Data Protection Act, Health Insurance Portability and Accountability Act (“HIPAA”) and other applicable data privacy regulations. We know that You are concerned how your Personally Identifiable Information (“Personal Information”) will be treated, used and shared, and We take your privacy seriously. This privacy policy covers how We treat Your Personal Information.

Through this Privacy Policy, We want the User to know that We are fully transparent about, how and why We collect, store, share and use Your Personal Information.

WHY WE COLLECT YOUR PERSONAL INFORMATION:

The Personal Information that We collect or receive may be used to:

  • provide personalized services, maintain and improve Our services, to allow You to set up a User account and profile, to contact You, to fulfill Your requests for certain products and services, to analyze how You utilize the Platform and services or products, and as otherwise set forth in this privacy policy. We may share certain types of personal information with third parties.
  • provide personalized services, maintain and improve Our services, to allow You to set up a User account and profile, to contact You, to fulfill Your requests for certain products and services, to analyze how You utilize the Platform and services or products, and as otherwise set forth in this privacy policy. We may share certain types of personal information with third parties.
  • troubleshoot operational problems, so that We can provide You with a better user experience;
  • send You notifications or information We think You might be interested.

WHAT INFORMATION DO WE COLLECT?

We collect various types of Personal Information from User(s) when User uses/access Platform or use our services/products through Platform.

Information you provide to us:

We collect and store the Personal Information that You knowingly, provide directly to Us. When You register or create an account on our Platform, We collect Personal Information like, name, username, email address, contact details, postal address, gender, date of birth, height, weight, health-related information (like physical activity, height, body weight, nutritional data, biometric information and sleep-related habits), profile picture, delivery instructions, transaction details, amount charged, call data including date and time of the call and SMS, content of SMS, contacts, bank credit/debit card details and any other information that You provide with Us.

Information collected automatically:

Each time you use/access Our Platform, We automatically obtain and save information on Our server logs from Your browser including your IP address, “Cookies” information, and the page requested by You. “Cookies” are identifiers We transmit to your computer or mobile device that allow us to recognize your browser or mobile device and tell us how and when pages in Our Platform are visited and by how many people. If you do not wish Us to collect Your Cookie information, You can prevent it by changing Your preferences in mobile or web browser by limiting Your device’s acceptance of Cookies. Limiting Your device’s acceptance of Cookies may prevent you from taking benefits of our Platform’s best features. You acknowledge and agree that any information, data or readings collected from Your use of the Platform or services/products through Platform, will be automatically uploaded to your account. To the extent these automatically collected readings can be used to personally identify you, these readings are personal information for the purposes of this privacy policy.

User information collected is only used in aggregate form and We may not use it in any manner that would identify You personally. We may also make available this aggregate information to our partners which will help them understand how often Our Platform is being used and accordingly, they can also provide you with an optimal online experience. Company shall never disclose aggregate information to a partner in any manner that would identify you personally.

Information stored on cookies

The following Cookie information is stored on the User's hard drive:

  • information on a specific product, service, brand or model in which the User has shown interest during his/her visit to a certain website; and
  • User’s latest update of the date and time stamp.

By deleting your browser's Cookies, Your interest profile can be deleted. If the User deletes the Cookies, all information stored is deleted. For avoidance of doubt and to be clear and precise, no segments relating to information which Company considers sensitive have been or will be created, such as segments relating to political opinions, religious beliefs, physical or mental health conditions or sexual life. In addition, We are very sensitive to the issuance of children’s privacy. No segments are intended to be established for the profiling of children.

We do not knowingly collect or solicit Personal Information from anyone under the age of 18 or knowingly allow such persons to register on the Platform. If You are below 18 years of age, please do not attempt to register on the Platform or do not send any information about You to Us, including Your name, address, telephone number, email address or provide your biometric information. No one below the age of 18 years should provide any Personal Information to Us or on the Platform. In case, if We come to know that We have collected Personal Information from anyone who is below the age of 18 years, We will delete that information at the earliest.

WHAT INFORMATION WE SHARE?

We shall never rent or sell Your Personal Information in personally identifiable form to anyone. We may share your Personal Information in personally identifiable form only with third parties, as described below:

  • with Our subsidiaries and affiliated entities that provide services/products or conduct data processing on Our behalf, or for data centralization and / or logistics purposes;
  • Businesses and third-party websites that We do not have any control: At times, Businesses or third parties with whom We are engaged may sell items or provide services to You through the Platform. We may share your Personal Information only with such third parties only to the extent that it is related to such transaction or service.
  • With the general public if you submit content in a public forum, such as blog comments, social media posts, or other features of our Services that are viewable by the general public;
  • Agents: We employ other companies and people to perform tasks on Our behalf and need to share Your information with them to provide products or services to You. Unless We tell You differently, our agents do not have any right to use the Personal Information We share with them beyond what is necessary to assist Us.
  • User submissions: Any content or Personal Information that You voluntarily disclose online in a manner other users can view becomes publicly available, and can be collected and used by others.
  • in response to a request for information by a competent authority if We believe disclosure is in accordance with, or is otherwise required by, any applicable law, regulation, or legal process;
  • with law enforcement officials, government authorities, or other third parties if We believe Your actions are inconsistent with Our Terms of Use, Privacy Policy, or other policies, or to protect the rights, property, or safety of the Company or others;
  • in connection with, or during negotiations of, any merger, sale of company assets, consolidation or restructuring, financing, or acquisition of all or a portion of Our business by or into another company;
  • With your consent: Except as set forth above, You will be notified when Your personal information may be shared with third parties, and will be able to prevent the sharing of this information.

E-mail and other communications:

We may contact You, by email or other means; for example, We may send you promotional offers on behalf of other businesses, or communicate with you about your use of Platform or services/products. Also, We may receive a confirmation when You open an email from Us. This confirmation helps Us make emails more interesting and improve Our service. If You do not want to receive email or other mail from Us, please indicate your preference by emailing us at [email protected].

SECURITY

We have implemented commercially reasonable, technical, organizational standard measures and physical safeguards to help prevent unauthorized access, use, alteration or disclosure and to maintain data security and correctly use the information that We collect. No system can be completely secure, however, We cannot guarantee that unauthorized disclosures and access will not happen. Though We take appropriate measures to safeguard against unauthorized disclosures of information, We cannot assure You that Personally Information that We collect will never be disclosed in a manner that is inconsistent with this Privacy Policy. You acknowledge that You provide Your Personal Information at Your own risk.

User Choices:

You can always opt not to disclose information to use, however, some information may be required to register with us or to take benefits of some of our special features/products. If You would like us to delete/modify Information that You have provided to Us, please contact Us at +91 8929 442 452 and We will respond in a reasonable time. Please note that some or all of the Information provided by You to Us may be required for the Platform to function properly.

You may be able to add, update, or delete information as explained in the aforementioned section. When You update information, however, a copy of the unrevised information may be maintained in Our records. Please note that some information may remain in Our private records even after You delete such information from Your account. We may use any aggregated data derived from or incorporating Your Personal Information after You update or delete it, but not in a manner that would identify You personally.

Retention of Personal Information

We will retain Your personal information while you have an account with Us and thereafter for as long as We need it for purposes not prohibited by applicable laws. Thereafter, We will either delete Your Personal Information or de-identify it so that it is anonymous and not attributed to Your identity. You have right to request that We delete Your Personal Information as set forth in the aforementioned section ( “User Choices”).

Changes to this privacy policy

We may amend this Privacy Policy periodically. The information collected now is subject to the Privacy Policy in effect at the time of such information being used.

How to Contact Us

If You have any queries or concerns about the this Privacy Policy or its implementation please write an email to Us at [email protected].

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